Mullex | AGB

General conditions

For any points not described, the Swiss Code of Obligations (OR) applies

1 – Scope

  • For business relations between A. & J. Stöckli AG (Switzerland), A. & J. Stöckli Europe GmbH (EU) (hereinafter referred to as «us») and the customers placing the order are exclusively subject to the following terms and conditions in force valid at the time of the order. We do not recognise deviating conditions on your side.
  • For any points not described, the Swiss Code of Obligations (OR) applies.

2 – Formation of contract

  • The purchase contract is concluded with A. & J. Stöckli AG (Switzerland), A. & J. Stöckli Europe GmbH (EU).
  • By ordering the desired goods and pressing the «Buy Now» button, you are making a binding offer to conclude a contract for the goods contained in the shopping cart, which is accepted by us with-out further confirmation by sending the goods. Upon placing your order, you will receive a confirmation by email.
  • Orders are executed as completely as possible. We reserve the right to forward items which weren’t on stock upon their completion.

3 – Terms of delivery

  • The delivery is shipped ex-works from the factory in Netstal.
  • If an item is not or only partially on stock, we will discuss the delivery period for the entire delivery or optionally any previous partial deliveries if appropriate.
  • Deliveries are only made against payment with the type of payment mentioned in § 5. Please note that the delivery of the ordered goods when paying in advance is shipped upon receipt of the full purchase price plus shipping costs.
  • We ship to the following countries: Switzerland, Liechtenstein, Germany, Austria, France, Italy.

Please note the following non-binding delivery times for the countries mentioned above: (business days Monday–Friday):
Switzerland, Liechtenstein:2 – 5 days
EU area:    6 – 10 days

4 – Prices and shipping costs

  • Prices are quoted in Swiss Francs (CHF) or Euro (€). The currency depends on the respective destination of an order. Orders with a destination within the EU area are settled in Euro. Orders to Switzerland or Liechtenstein are settled in Swiss Francs. We reserve the right to technical changes and price changes.
  • The VAT is included.
  • Shipping costs are payable by the buyer and will be charged per parcel.
  • Shipping costs for Switzerland and Liechtenstein are calculated based on the order value. Those for the EU area are calculated based on size and weight, which may vary depending on the product and order quantity. The actual shipping costs are shown in the checkout.
  • If the delivery address is in the EU area, import duties and value-added tax (VAT) of the respective countries will be charged at your expense.

5 – Payment

6 – Right of return

  • No questions asked! For all purchases made from we grant a voluntary right of return for a total of 30 days from receipt of the goods. You have the right to return the products by the provisions of this section without giving any reason.
  • Each returned product is checked by us. Please return the good completely, intact and in the original packaging. The products may not show any signs of use.
  • The returns are shipped at the expense of the buyer.

Use the following return address: A. & J. Stöckli AG, Ennetbachstrasse 40, CH-8754 Netstal.

  • At your request, we will refund the total amount within seven days of receipt of the goods or ex-change the product for a new one.

7 – Retention of title

The goods remain our property until full payment of the purchase price and the associated costs.

8 – Liability and warranty claims

  • You are obliged to inspect the goods immediately upon receipt. Obvious, externally visible dam-age due to shipping must be immediately reported to the delivery company.
  • If the goods are found to be defective, you must notify us in writing within eight days of receipt.
  • Warranty claims can only be asserted against material defects within five years of purchase.
  • The warranty specified in 8.3 excludes damage due to natural wear and tear, improper use, non-observance of operating regulations, incorrect handling, excessive use, unsuitable equipment, chemical influences, weather conditions, use accessories or spare parts not manufactured or authorized by A. & J. Stockli.

Should you have any questions, please contact our support ().

9 – Jurisdiction/place of performance

For deliveries and payments in all cases CH-8754 Netstal.

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